Grand Mercure Auckland - Upscale hotels & resorts

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The Hotel

Our hotel is temporarily closed until 2020.  Should you wish to contact our friendly team, please email: 


Located in the heart of the Auckland waterfront district, overlooking the thriving Waitemata Harbour and surrounded by designer boutiques and award winning restaurants, Grand Mercure Auckland embraces all of these elements to tell the story of our uniquely diverse city.

Our stories can be experienced from in room amenities through to iconic pacific art and dining menus. With 207 guest rooms, a dedicated conference and event floor and lifestyle spaces, Grand Mercure welcomes every traveller to explore the global mosaic of Auckland.

Elegant refurbished guest rooms and suites designed with harmonious textures in botanical shades, feature Smart TVs with bluetooth connectivity, Āmiki Manuka Honey amenities and complimentary wi-fi.

Grand Mercure Auckland ☆☆☆☆☆address

8 Customs Street East, 1010 Auckland
New Zealand
Tel: (+64)9/3778920

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  • Failed to refund after I had to leave early because of the borders closing tripadvisor

    I planed on staying for 4 nights in March at the Grand Mercure Auckland but had to leave after two nights because the borders were closing. Because I used a third party to book, they called to get a...

  • Friendly and helpful staff tripadvisor

    I must commend the staff for their help in making our stay comfortable and looking after my dietary requirements while we are here in the covid isolation The chef at the restaurant has been really...

    ashils2014Auckland, New Zealand
  • Yeah, Great Location tripadvisor

    As many others have indicated; great location with the ferry terminal a block away, Skybus pick-up pretty much outside, adjacent to the Britomart area and Queen Street. It was difficult time for...

  • Bad service and attitude under lockdown tripadvisor

    As we were made to stay here, thanks to the nz government, you would think the staff would be helpful, let alone great ful for a job. Unfortunately they are rude and really unfriendly. As we were...

  • Friendly staff. Amazing food. tripadvisor

    We were treated wonderfully by the staff both at reception and at the restaurant. Much to our pleasant surprise, we were given a complimentary room upgrade. We absolutely loved the food at Vue...

    JerryEH80New York City, New York

Based on 769 user reviews

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